Terms & Conditions
1. General part
1.1 All services from the online store CyberPiggy.com, are in line with the Consumer Protection Act (ZVPot-UPB2) and based on international codex along with recommendations from GZS, and are performed by legal entity LEGIT D.O.O., registration number 7140053000, Brnčičeva ulica 13, 1000 Ljubljana – Črnuče, Slovenia, VAT number SI52069869 with entry number in the register SRG2016/39005 (in the document referred to as the “provider”).
1.2 The client, customer, buyer, or user from here on out means: an end-user, self-employed business owner, a company, or an organization that the provider provides a service.
1.3 Terms and Conditions apply to all services that the provider is offering and deal with all the user’s rights, the operation of CyberPiggy., and all legal or business relations between the provider and the buyer, in all operating conditions.
1.4 A customer, that wants to make a purchase at the CyberPiggy. website or get the right to do so, does not need a registered account, but can always create one. The username of the account is the same as the e-mail address entered. The username and password, which the customer receives via e-mail confirmation, unambiguously define and bind the user with the entered data. The user can change his password independently at any time. Any change of username or e-mail address must be done via a request message to [email protected]. The user will be informed via e-mail when the change to his/her account has been made.
2. Obligation of the provider and the client
2.1 The data and information provided on the CyberPiggy website are accurate. There may be an error with certain records, statements, or information due to changes in the technologies of the devices our products operate on (computers, phones, consoles…). If you find any incorrect information, record, or statement, please inform us. If your decision to purchase was based on the wrong information provided by the site, you can return your product.
2.2 The provider commits, that the services will be done with the best quality possible and in the agreed time frame.
2.3 The provider commits that he will always provide the buyer with:
- Identity of the company ( Name and registered address and the registration number)
- Contact information for fast and efficient communication ( e-mail, telephone…)
- Key facts of the goods or services
- Access to goods and services that are offered
- Terms of delivery of goods or execution of services ( place, way, and time of delivery)
- All prices must be clearly and unequivocally listed, it has to be evident if the rate includes VAT and cost of shipping (in the checkout stage)
- Method of payment and delivery
- Time validity of the offer
- Time frame, in which is still possible to withdraw from the contract and terms for the withdrawal ( including, if there is any cost involved in the withdrawal from the contract)
- explanation of the procedure on appeal ( along with all the contact information for the person in charge of customer service )
2.4 Entry of personal data at the registration and later on at purchase at the web store CyberPiggy exclusively used for the proper execution of our services. The provider will never forward, lease, sell, or in any other form trade with your personal information. In addition, your personal information will never be used in a way you do not support or agree with.
2.5 Orders accepted before noon 10.00 will be addressed as orders accepted that day, and the delivery date starts counting from that day. Agreed delivery dates can change in case of force major, like natural disasters, longer electrical or internet connection cutouts
3. Changes in terms and conditions
3.1 LEGIT Marketing d.o.o. holds all the rights to change the terms and conditions with further notice. Changes come into effect at the moment they are published on the web store.
3.2 By using the services and registering at www.cyberpiggy.com, you agree, that you are fully aware of and agree to the all above-listed terms and conditions
4. Offered articles and services
4.1 CyberPiggy due to the nature of business over the world wide web frequently and quickly changes its offerings. The provider does not take any responsibility, direct or indirect, compensation or any other responsibility for the accuracy of the information given on the web store www.cyberpiggy.com
5. Ordering and purchase procedure
5.1 in the web store www.cyberpiggy.com goods are sold only online. If the buyer wants to buy goods with the online web store prices and pick up the goods in person in the CyberPiggy store, it has to be remarked at the time of purchase at www.cyberpiggy.com as personal pick up, in another case the items are sold by the prices that are fixed for the physical store CyberPiggy. Sent orders are considered final. In case of wrong order or cancellation of the order, the buyer can correct or cancel his order only until he gets an e-mail message “order complete”. Once the buyer gets an e-mail message “order complete” cancellation of the order is not possible. Company LEGIT Marketing d.o.o. in the case where it sees that under terms and conditions can not process the order, hold all the rights to decline the order and return the buyer's funds. The buyer can decline or cancel the order only before receiving the e-mail message “order confirmed”.
5.2 procedure for ordering
After submitting the order the buyer gets an e-mail message that the order is confirmed – “order processing”. More information about the status of the order can be found on the provider's web store.
Provider checks the order (checks the delivery date and possibility of availability of the goods) and finally confirms or declines the order (states why the order was declined) with – an order confirmed message. In some cases, the provider can contact the buyer via phone call on the contact number the buyer left in the registration or order form to check the delivery address, time of delivery, etc.). The goods that the provider does not have in stock in his own storage, are said exclusively bound to the delivery terms and times of the provider's supplier, and in which the supplier can deliver the goods to the provider, and the provider updates the buyer on the latest delivery dates. If the delivery time is too long and the buyer does not want to wait, he can contact the provider to state to take that item out of the order and the provider returns the funds (if paid in advance), and the other items in the order can be shipped to the buyer or on the buyers request the whole order can be canceled. if the supplier announced to the provider that the delivery of the goods is three months or more the supplier cancels the order to the buyer in regards that the goods are not available. On the day of order rejection, the buyer's order is canceled. The provider does not take any responsibility for any damages that may have occurred due to long delivery dates or the goods not being available, that the provider does not have in its own storage.
5.3 when the provider prepares the goods and ships them out, informs the buyer about it via e-mail message “Order is shipped ”. The sent message also includes the return policy and info about to who can the buyer turn if any delays in delivery dates or in case of complaints ( [email protected])
6.1 All prices in the web store CyberPiggy include VAT unless that is stated differently. Prices in the web store are valid only for orders made via the web store and for orders that are paid on collection by cash only. The online prices are only valid for registered users, for unregistered users the prices are charged by the price sheet in the CyberPiggy store.
6.2 Prices are valid at the time of order submission and don’t have a predetermined value. Prices are valid only when paid in the above-mentioned methods and in the above-mentioned terms and conditions
Despite continued efforts, to provide the most up-to-date and accurate it could happen that the information about the price is wrong in case the price changes during the processing of the order. In that case, the provider will allow the buyer to cancel the order and offer a solution that is beneficial to both parties.
The contract of sale between the buyer and provider is made at the moment when the provider confirms the buyer's order when the buyer receives an e-mail message “order complete”. From that moment on all prices and other terms are fixed both for the provider and for the buyer. Discounts and Promotional codes do not add up.
7. Withdrawal and Returns
7.1 The buyer has the right within 14 days of receiving the goods (or. signing a contract or after a finished service) to withdraw from the offer. He has to notify the provider in writing over post or via e-mail at [email protected] (please attach the withdrawal form, click me). There is no need for the buyer to state the reason for the return. The return period starts counting the next day after receiving the goods. The only expense the buyer has with the withdrawal from the offer is the cost of the return shipment of the goods. the goods must be returned to the provider latest in 14 days from the submission of the withdrawal of the offer, and the provider must refund the buyer the cost of the returned item. For keeping track of when the funds were returned to the buyer, the refund can be only paid to the buyer's bank account or the way the customer paid.
If the buyer has already started to use the item, or with any technical items, he already opens or assesses them, withdrawing from the offer is no longer possible.
The returned goods must be returned undamaged and in unchanged amount, only in cases where the goods were damaged, lost, broken or its amount changed and it was not the fault of the buyer. original packaging is an essential part of the item and is prescribed by the manufacturer (in line with 36. Article Consumer Protection Act) therefore it is essential that it is returned in an eventual return of the goods, and it must be in its original condition, so not damaged and is not changed quantity.
7.2 In the case of returns an easy procedure for item return is essential and provides a pleasant experience when shopping online. If the buyer is not happy with the product, he/she has to inform the provider about it within 14 days of receiving the item. The item must be returned to the provider in 14 days from the buyer's withdrawal submission sent to [email protected]. The goods must be returned to the company address, which is stated below.
We do not accept return shipments with a charge on a collect basis!
The items must be returned in original packaging with the deceleration and they must not be damaged, dirty, or visually in used condition. The original invoice and all the documentation must be present with the return shipment. The charge for the return shipment is on the buyer's behalf.
If all the above criteria are achieved we will refund you the money in 14 days in the value of the returned item or by request exchange it for a different item. Postage costs are not subject to refund and are not returned to the buyer. After the 14 days from accepting the items is over the 14-day return period is over and the return of items is no longer accepted.
Digital products can't be returned after they are delivered via email or other delivery service.
8. Security, security of your personal data and communications
8.1 The provider uses appropriate technological and organizational resources for the protection of transmission and saving of personal data and payments. The provider in that regard uses a 256-bit SSL certificate issued by an authorized organization. In charge of safe authorization and credit card transactions are LEGIT Marketing d.o.o. and Paypal or Adyen. Authorization of credit cards is done in real-time with immediate checking of data with the bank. Credit card numbers or any other information about payments made online are not saved.
The provider bounds for long-term protection of your personal information, the data you will submit at registration, and at ordering the goods.
The provider for an indefinite time saves IP addresses from all of the visitors on the webshop CyberPiggy. With registered members, the providers save: Name and surname, e-mail address, contact phone number, Primary address and shipping address, country of living, and time and date of registry
The provider uses that data exclusively for executing orders (sending informational material, offers, and invoices) and all other needs for communication with the buyer.
The buyer’s data will not be given to unauthorized personnel. However, it is also the responsibility of the buyer to keep his/her personal data safe, moreover, keeping his/her username and password safe, and using proper antivirus software on his/her PC.
8.2 Provider will get in contact with the buyer via remote communication resources only if the buyer does not allow that.
- Promotional email messages will contain:
- clearly presented a message from the provider
- the messages will be clearly marked as promotional material
- various promotions, sales, and other sales offerings will be clearly marked as such. Also, participation in those will be clearly marked
- Unsubscriptions from the promotional material will be clearly marked
- we will fully respect the buyer's wish not to receive promotional material
8.3 Buyers' comments and product ratings that the buyers write and give are part of a functional store. They are meant for the buyer community. Comments can be written by any registered user of CyberPiggy, provider holds the right to delete or reject any insulting, inappropriate, or useless comments posted on the web store. With the posting of a comment, the user fully agrees to the terms and conditions and allows the provider to publish a part of the whole text in the comment in all electronic or other media. The provider has the right to use the text for an unlimited time period and in any manner that is in the commercial interest of the provider, including publishing in ads and other marketing communications. The author of the comment also along with the post agrees that he is the owner of the material and moral author rights for the written comment and that he transfers those rights nonexclusive and with no time limit to the provider.
9. Warranty and service
The warranty period begins on the day of pick up or delivery of the ordered goods. The warranty is provided by the manufacturer or the importer, who is responsible for the warranty terms.
The warranty of an item is stated on the attached warranty note. The warranty is not valid for consumables that are subject to constant use or wear (like tapes, toners, batteries, etc….) Items that break in the warranty period, will be repaired, or replaced latest within 30 days, in regards that this is not possible, the item is replaced by a new one at the buyer's request.
Items that are delivered for repairs after the warranty period has expired, will be repaired after agreement with the buyer or will be sent for repairs to the official dealer in the shortest time period. With that, the buyer takes over all the expenses involved in the repairs ( work, material, delivery, etc…) Repair work and material are charged by the valid price rate of CyberPiggy or official service. In the case of a switch of goods, the switch is made only after the payment of the goods. The buyer can pick up his goods only after payment of all charges involved.
The warranty period of each item is listed in the detailed description. The general warranty for all items is 1 year, unless for items that are stated differently. The warranty is not valid for consumables. The warranty can be applied with the original invoice or a copy of the warranty notice. You can return the broken goods to the provider's store or send them directly to the official service. The warranty is voided in case of misuse, mechanical damage, service done by non-authorized personnel… If there is no info about the warranty the item has no warranty or there is no data about the item having a warranty. In that case, the buyer can contact the provider, who will provide accurate information.
10. Payment methods
10.1 With the submitted order in the web store CyberPiggy the buyer is bound, to pay the invoice in the selected manner
- payment in advance with payment on the company bank account based on the sent invoice or quotation,
- payment on delivering/collect basis cash only,
- payment via Paypal (Payment through Paypal can have percentage fee on order. Fee depends on the country and will be added in checkout).
- Stripe credit card (MasterCard, Visa, Maestro, AE, Diners…)
10.2 The provider issues an invoice to the buyer on a durable medium, with listed costs, and instructions on how to withdraw from the offer in how to return the item, if that is needed or possible. The buyer is responsible for checking the correctness of the data on the invoice and for possible errors reporting to the provider within 8 days of receipt. Later we do not accept objections about wrong invoices. The contract of sale (buyers order) is in electronic form saved on the provider's server and is accessible to the buyer at any time in his user profile ( My account)
11.1 Provider will deliver the goods or services in the agreed term. The service provider for package deliveries is Pošta Slovenia and Express One, but the provider holds the right to use a different delivery service without notice. In case of accepting goods over a delivery service, please be sure to sign the accompanying documentation.
If you choose to pay at delivery (only for some countries!) the buyer must pay all the costs of delivered goods and the delivery charges to the delivery company. And the buyer is also responsible for visually inspecting the goods for any damages on the packaging and the item itself upon the delivery of the goods.
With your purchase at the web store and selecting a delivery method, the buyer agrees that we give your phone number that was given at the time of order to the delivery company to make communication with the buyer and delivery company easier.
We ship within 1-7 days after the order is accepted!
All possible disputes will be handled by the court in Ljubljana, Slovenia.
We do not recognize any contractors for out-of-the-court settlements of consumer disputes (click-me). For additional information, we are available via [email protected]
For any additional information please contact us by email at [email protected]